Date   : Tue, 27 Jul 2010 12:31:33 +0100
From   : adsb@... (Andrew Benham)
Subject: bbcdocs website problem

On 27/07/10 12:12, Andrew Livens wrote:
> The replies on this are so funny - the guy just wants to be able to
> download a file and he gets pages of advice on how he should be running
> this and not running that, government recommendations and deprecated
> operating systems, but none on how to help fix the problem.

That's why a friend of mine makes a decent living providing hands-on
computer support to small businesses in his area.

If you take a business like a small town solicitors, they have half
a dozen PCs, a small server, and a printer.  They don't have any
computing expertise in house.  Something goes wrong.  If they phone
up a geek who advertises in the newsagent's window, then someone
turns up who tells them that they need to upgrade the OSes all on the
PCs, update their copies of M$ Office, buy a more modern printer,
etc. etc., otherwise it'll never work properly.

If they phone up James, he calls in with the mind-set that this setup
used to work until yesterday, now something has changed, so he works
out what has changed and fixes it.

> Is it any wonder people think techies are no use to anyone ?

Techies won't leave something alone when it's working fine.
A local optician has a "width of field" tester which is controlled
by a PC running Windows for Workgroups 3.11   It just works.
But the average techie would faint at the sight.

-- 
Andrew Benham         adsb@...       
Southgate, London N14, United Kingdom

The gates in my computer are AND OR and NOT, not "Bill"