Date   : Tue, 27 Oct 1987 15:32:48 GMT
From   : decuac!felix!zemon@umd5.umd.edu (Art Zemon)
Subject: Wonderful Support from MicroPro

The following is from my father, who knows next to nothing
about computers and was, to say the least, *very*
apprehensive about installing WordStar on his CP/M machine.

       -- Art Zemon
          By Computer:     ...!hplabs!felix!zemon
          By Air:          Archer N33565
          By Golly:        moderator of comp.unix.ultrix




                             October 22, 1987

Mr. Leon Williams, 
   President and Chief Executive Officer
Micropro International Corporation
33 San Pablo Avenue
San Rafael, CA 94903

Thank you, Mr. Williams --

for the excellent documentation and, especially, for the 
person-to-person assistance your organization has provided 
for purchasers of WordStar 4.0 upgrades.

In the process of trying to install the new version, I ran 
into a few minor problems and a telephone call to the number  
provided in the reference material got me on track 
immediately.  A couple of times my call was answered by a 
recording but I was never on "hold" for more than a fraction 
of a minute before a genuine live person was on the line.

Then I ran into a real problem.  My printer would not work.  
It had worked with my earlier version of WordStar; it should 
have worked now; but it didn't.  I want to let you know how 
much I respect your Customer Service Representative Kevin 
and appreciate the help he gave me.  It took several calls 
from me to him and from him to me, several conferences 
between Kevin and his advisor, and (I believe) a call from 
them to the manufacturer of my printer, but they didn't give 
up until they had determined that the printer initialization 
string needed modifying and I was back in operation.

During one of my conversations with Kevin, I happened to ask 
how many customer service reps were working there.  I was 
astounded at the large number and compliment you on how 
seriously you take the matter of client assistance.  Very 
literally, your staff made an intimidating job workable (in 
fact, almost easy).

I plan to upload this letter to CompuServe's CPM special 
interest group and to the Usenet comp.os.cpm newsgroup so 
that others can know of my total satisfaction.

                             Sincerely,



                             I. Richard Zemon, B.S., M.A.
                             National Certified Counselor
IRZ:s
--
       -- Art Zemon
          By Computer:     ...!hplabs!felix!zemon
          By Air:          Archer N33565
          By Golly:        moderator of comp.unix.ultrix