Date   : Thu, 25 Feb 1988 02:35:51 GMT
From   : jik@athena.mit.edu (Jonathan I. Kamens)
Subject: Wordstar 4.0 support

Some of you may recall that several months ago I posted a complaint
about Wordstar 4.0 failing to work on my hardware configuration and
about Micropro failing to give me any help whatsoever.

A few of you sent me hacks which might fix the problem, but I simply
haven't had time to hack with it.  (Why hack an 8080 when you can hack
a VAX?)

However, I continued to try to get official help from Micropro.  About
a month and a half after my first letter, I sent another one.  A month
and a half after that, I sent another one, this time with a copy going
to the president of the company and the director of customer services.
A week later, I got a check for $94 from them.

So, I guess Micropro has given up on customer service.  When a
customer has a problem, instead of helping him/her solve it, they
simply refund the money and blow it off.

Pretty bad customer relations policy, if you ask me.

 -=> Jonathan I. Kamens | "There is no expedient to which man will not go
     MIT '91            |  to avoid the real labor of thought."
     jik@ATHENA.MIT.EDU |                          -- Thomas Alva Edison