Date   : Fri, 26 Feb 1988 17:36:08 GMT
From   : jik@athena.mit.edu (Jonathan I. Kamens)
Subject: Wordstar 4.0 support

In article <3502@killer.UUCP> elg@killer.UUCP (Eric Green) writes:
>
>However, I doubt that Micropro has the personel, management, or
>facilities to do that, and besides, do you want to lose the use of
>your computer for 30 days while Micropro figures out what's wrong?
>Certainly Micropro should have written you a letter, telling you that
>they were sorry etc.  But I really can't fault them for throwing up
>their hands and giving your money back. You can't run a program on
>equipment you don't have.

I might agree with that in principal, but I think that in this case
you are wrong, because you are missing several very important facts
about my particular situation:

  1. Wordstar 3.33 worked PERFECTLY on my computer with no problems
whatsoever, and the new hardware driver is not very different from the
previous one.  Isn't compatibility supposed to increase when the
version number increases?

  2. MicroPro did not even make an effort to help me.  They didn't
call me, they didn't respond to my letters, and they apparently didn't
care whether I solved my problem or not.

  3. My hardware configuration is *not* unusual.  To say that it is
unusual for an Apple ][+ CP/M user to have an 80-column card other
than a Videx is ridiculous.  Furthermore, it would have taken then 0
minutes over the phone to replace the laser printers disk which was
fried when I received the software and which they never replaced.


 -=> Jonathan I. Kamens | "There is no expedient to which man will not go
     MIT '91            |  to avoid the real labor of thought."
     jik@ATHENA.MIT.EDU |                          -- Thomas Alva Edison