Date   : Thu, 23 Feb 1989 21:08:00 MST
From   : Keith Petersen <w8sdz@WSMR-SIMTEL20.ARMY.MIL>
Subject: Commdore's poor service to its CP/M customers

After waiting MONTHS for Commodore to ship his 1581 CP/M disk Bob Evinger
has had enough.  Commdore cashed his check and then claimed the disk
wasn't in stock.  They have been giving him excuses ever since.

         WAKE UP, COMMODORE!!!!
         ----------------------

--Keith Petersen <w8sdz@wsmr-simtel20.army.mil>
Info-Cpm mailing list maintainer
and Manager of the National CP/M RoundTable on GEnie

--forwarded message--
Item    2990171                 89/02/23        19:35
From:   R.EVINGER               Robert A. Evinger
To:     C128.CPM                Bill Juliani
Sub:    1581 cpm

No I have not received the diskette. I have officially requested a
refund of my money for it, i.e. I sent a letter with a copy of the
cancelled check to the woman I talked to originally.

As much as I would like to have it, it just isn't worth the hassle.  I
dont want to sound negative.  I like Commodore equipment, but a
company can't live on the hardware alone, they have to be able to
provide service.  I am a programmer with a 10 million dollar company
and I have seen us and others get burned because of the kind of
organizations similar Commodore.  It is for that reason that I will
not support them(CBM) by purchasing any more of their equipment.

I don't mean to get wound up, sorry.  But that kind of service is just
too much.  I am to the point that I am probably going to replace this
with something else.  I have to wait and see on that though.

Anyway thanks for the offer, but I think that it is too late for
Commodore to mend the fence with me.

Maybe we can talk again.  I can only hope that somebody at Commodore
wises up before it is too late for them.

---end forwarded message---