Date   : Thu, 29 Mar 1984 22:27:47-PST (Thu)
From   : decvax!mcnc!ecsvax!hsplab@Ucb-Vax.ARPA
Subject: CompuPro Service

When I first bought Godbout products almost four years ago, the
company was highly responsive to my requests for help.  In several cases,
Godbout offered excellent technical help as well as the ability to
purchase replacement parts.  This support occurred in addition to providing
products which were rock solid.  Several recent events have convinced me
that the new CompuPro seems to have quite a different attitude.  I recently
tried to buy a replacement 8085 (6Mhz 8085AH-1) through either their
distributer or Godbout itself.  In both cases I was emphatically told that
the company would no longer supply parts for their products; if I wanted
something fixed, I would have to return it for repair at standard rates.
I understand that the particular chip is in very short supply and I would
have appreciated a response to that effect, but I really never even got a
chance to state what part I wanted.

Three weeks ago I bought a copy of CPM-86 from Priority I.  The manuals
stated that if the source code which was supplied was incompatible with
the ASM-86, I should return the package.  I got a return authorization
from Priority I and was told to mail the original disks to CompuPro.
Three weeks later I checked CompuPro to see why I had not received the
disks.  It turns out that Priority I gave CompuPro the billing address
for the University of North Carolina as the shipping address and CompuPro
ignored the address I had placed with the return disks.  As you might
expect neither CompuPro nor Priority I have acknowledged responsibility
for the mismailings and I have been unable to locate the disks after at
least 50 telephone calls to various areas on campus.  Worse than that,
neither CompuPro nor Priority I have even responded to my requests for
replacement disks.  At this point I am rather frustrated.  This is
clearly as case where a company has not gotten better as it has grown.
It seems that they are more interested in giving good service to
Jerry Pournelle than the average customer.

David Chou
University of NC, Chapel Hill
     decvax!mcnc!ecsvax!hsplab