Date   : Thu, 05 Apr 1984 04:29:00-EST
From   : Jerry E. Pournelle <POURNE@Mit-Mc.ARPA>
Subject: CompuPro Service

If you'll send a hard copy detailing your difficulties
(specifics like dates and the like would help) we'll see what
can be done; I find by and large that when I send in a paper it
gets read...
Pournelle
BYTE
pob 372
Hancock NH 03449


Priority One doesn't really give ANYONE support for stuff they
sell; I have a color board for the PC that won't work with
anytyhing but a couple of specific terminals although there is
nothing in the ads that say that.  We are having fun with
Priority One which sold it to us.
       CompuPro is trying very hard to get out of the direct
support business because they ship too much stuff to be able to
do that.  Generic solutions to problems are more useful: in your
case, for instance.  
       Mostly they hope you will buy their stuff through a
Systems Center and get support from that.  Priority One sells a
LOT of CompuPro stuff but at a very low profit margin and they
just don't do no support at all; leaving the troops in Hayward
to wonder what to do.
       I dunno either; but in your case, if you'll let me know,
maybe something can be made to happen.  As a general
proposition, though, I find CompuPro stuff rock solid, but it is
getting harder and harder to talk to the people in Hayward
unless you know them well.
       They also have another type of chap: the ones who add
nonstandard stuff, hack things, and tehn complain that it
doesn't work...  I have a drawer full of their complaints, but
not much sympathy for them (why doesn't my belchly board work
with ...)