Date   : Tue, 30 Apr 1985 16:47:00 EST
From   : brake@ari-hq1.ARPA
Subject: MAILORDERS

I made the mistake last February of thinking that I could 
place a mail order for a floppy disk drive and receive 
the new drive in a reasonable time. I looked in various
magazines for the best price and finaly placed an order
with P1E for:

            1 Mitsubishi 8" disk drive,
            1 box of diskettes, and
            1 30"/60" cable

After waiting a few weeks for the drive to be stocked, I
received:

            1 dual 8" disk drive cabinet w/power supply,
            1 30"/30" cable, and
            1 invoice that listed correctly my original order

I called P1E and was informed that they would ship me the
correct order only after I returned the incorrect items. On
my original order I included $9.50 for shipping and handling.
When I shipped the incorrect order back to P1E the shipping
cost me $11.50 since the cabinet was heavier than my original
order. When I asked the service people about getting my
money back, they said that I would have to eat the cost for
their mistake. 

The final twist of this whole mess is that they have confirmed
that they received my order on 4/9/85 but as of today no 
shipment back to me has been made. 

One thing that has saved me money on this whole mess is that
you do not have to use the long distance number to get P1E.
I have been able to use the 800 number and have them connect
me to customer service. If it wasn't for that I think my
phone bill would be larger than my original order.

This has been my third order (and last) with P1E and they
are batting 3 for 3. In the future I will pay the higher
east coast prices just to be able to get my hands on
the vendor when things go wrong.

Dennis [BRAKE@ARI-HQ1]