Date   : Sat, 24 May 1986 13:47:05 GMT
From   : "Lawrence F. Strickland" <larry%jc3b21.uucp@BRL.ARPA>
Subject: Re: BULLETIN BOARD STUFF (really DAK

In article <332@mcc-pp>, ables%mcc-pp@mcc-pp.UUCP writes:
> Subject: Re: BULLETIN BOARD STUFF (really DAK)
> 
> In article <209@gilbbs.UUCP>, mc68020@gilbbs.UUCP (Tom Keller) writes:
> > 
> >    I know innumerable peole who have made purchases from DAK.  In literally
> > *EVERY* case, they have been thouroughly displeased with the products
and the

I would like to support what was said in favor of DAK, with some reservations.
I was one of the people they lied to about schedules, ship dates, etc., BUT
still am a relatively pleased customer.   The problems seem to lie more with
the shipping department than with DAK as a supplier.

Most of the items I have ordered were well worth the price.  In the three
cases so far where I did not like the product, DAK was kind, prompt with the
refund, and generally nice to work with.  I would certainly NOT use them for
any time-critical merchandise, but for general material they are very good.

Also, they are not alone in problems.  I ordered the 1200 BAUD ADC Modem from
DAK and a Jade 1200 Baud modem from Jade at the same time.  Both said they
would be shipped the next day.  Neither was.  After numerouse phone calls and
hair pulling, the DAK modem arrived first and in good working order.  The
Jade modem arrived last and arrived DEAD.  On calling Jade, they suggested
that I call the manufacturer because the problems with these modems were
almost always just minor adjustments...ad nauseum.  It was only with great
reluctance they agreed to take the equipment back and then were three weeks
late in crediting my account!  I've had similar problems with virtually every
computer and/or electronics house I've ever ordered from (except INMAC, but
you pay for that service).  If you want to complain about this, complain
about the entire industry!



-----Lawrence F. Strickland (larry@jc3b21)     ---------------------------
     Dept. of Engineering Technology           + Cthulhu                 +
     St. Petersburg Jr. College                +      R`lyeh             +
     P.O. Box 13489                            +           wgah`nagl     +
     St. Petersburg, FL 33733                  +                 fh`tagn +
     Phone:  +1 813 341 4705                   ---------------------------

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